Cancellation & Refund Policy

1. Cancellation Policy

Due to the instant and automated nature of our self-service printing platform, once a print order is paid and submitted, it cannot be cancelled or modified if the printing process has already started or if the document has been successfully queued and is ready for collection at the selected APM kiosk.

2. Eligible Refund Scenarios

We want you to have a seamless experience. You are eligible for a refund under the following circumstances:

• Physical Kiosk Malfunction: If the APM kiosk experiences a hardware failure (e.g., paper jam, out of paper, out of ink, power failure) that prevents your document from printing successfully.
• Double Payment / Transaction Failure: If a payment was successfully deducted from your account but the order failed to generate in our system or the kiosk failed to receive the print job.

3. Non-Refundable Scenarios

Refunds will not be issued for:

• User errors (e.g., uploading the wrong document, selecting incorrect print settings like B&W instead of Colour, entering incorrect page ranges).
• Failure to collect the printed documents from the kiosk within the 5-hour retention window.
• Poor print quality resulting from low-resolution or poorly formatted source files uploaded by the user.

4. Refund Process & Timeline

Automated Refunds: If an APM kiosk detects a printing failure or timeout during your session, our system immediately cancels the print job and triggers an automated instant refund back to your source payment method.

Manual Support Claims: In rare cases where a machine issue was not automatically caught by the system, please contact our support team via the Contact Us page within 24 hours of the transaction, providing your Order ID and issue details. Once verified, refunds will be processed to your original payment method within 5-7 business days in accordance with banking procedures.